Shipping Policy

Last updated: [DATE]

Processing

Orders are usually processed within 1–3 business days after payment. Some products ship directly from our fulfilment partners, so items in one order may arrive in separate packages.

Delivery times (estimates)

Destination	Estimated delivery after dispatch
United States	[7–14] business days
New Zealand & Australia	[7–14] business days
Rest of world	[10–20] business days

These are estimates, not guarantees. Customs, weather, carrier delays and peak periods can add time.

Shipping costs

Shipping costs are calculated at checkout. [Free shipping on orders over $X, if applicable.]

Tracking

When your order ships, we'll email you a tracking number. Tracking can take 2–5 business days to update after dispatch.

Customs, duties and taxes

International orders may be charged import duties or taxes on arrival. Unless checkout says these are included, they are the recipient's responsibility.

Address accuracy

Please check your shipping address carefully. We're not responsible for orders delayed or lost because of an incorrect address, but we'll do our best to help.

Lost or delayed parcels

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within the estimated time, email info@modientlabs.com with your order number and we'll investigate with the carrier.