Privacy Policy

Modient Limited, trading as Modient Labs ("we", "us"), operates http://modientlabs.com. This policy explains what personal information we collect, how we use it, and your choices. We follow the New Zealand Privacy Act 2020 and, where they apply to you, other privacy laws such as the GDPR or the CCPA.

Information we collect

• Information you give us: your name, email, phone number, shipping and billing addresses, order details, and any messages you send us. This includes joining an early-access or waitlist list, where we only ask for your email address.
• Payment information: processed by our payment providers (for example Shopify Payments or PayPal). We do not store full card numbers.
• Automatic information: device and browser details, IP address, pages viewed, and similar data collected through cookies and similar technologies.

How we use it

• To process and deliver orders, handle returns, and provide customer support.
• To send you updates you've asked for, such as early-access news. You can unsubscribe at any time.
• To run, secure and improve our store, including fraud prevention and analytics.
• To advertise to you, where you have allowed it.
• To meet legal, tax and accounting obligations.

Sharing

We share information only with service providers who help us run the business. These include Shopify (our e-commerce platform), payment processors, shipping carriers and fulfilment partners, email and analytics tools, and advertising platforms where you've consented. We also share it where the law requires. We do not sell your personal information.

Cookies

We use cookies to keep the store working, remember your cart, and understand how the site is used. You can manage cookies in your browser and through any cookie banner on our site.

International transfers

Our service providers may store or process information outside New Zealand. Where they do, we take reasonable steps to make sure it's protected to a comparable standard.

Retention

We keep order information as long as accounting and tax law requires. We keep marketing information until you unsubscribe or ask us to delete it.

Your rights

You can ask to access or correct your personal information, ask us to delete it, or opt out of marketing. Email info@modientlabs.com. If you're not satisfied with our response, you can complain to the New Zealand Office of the Privacy Commissioner (privacy.org.nz) or your local regulator.

Changes

We may update this policy. The date at the top shows the latest version.